1. Information We Collect

When you submit an inquiry, contact us, or place an order, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping address

• Details and reference photos related to your custom sword request

• Payment information (processed securely by our third-party payment processor — we do not

store your full payment details)

2. How We Use Your Information

We use the information you provide to respond to inquiries and provide quotes, design, build, and

ship your custom sword, send progress updates during the build process, process payments and

deposits, communicate with you about your order, and improve our products and services.

3. How We Share Your Information

We do not sell your personal information. We may share limited information with payment processors

(to complete transactions), shipping carriers (to deliver your order), and service providers who help us

operate our website and business (e.g., our website/CRM platform). We only share what's necessary

for these purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill your order, respond to inquiries,

and comply with legal, accounting, or reporting obligations.

5. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to access the personal information we hold

about you, request corrections to inaccurate information, withdraw consent for us to use your

information (subject to legal or contractual limitations), and request deletion of your information,

where applicable. To exercise these rights, contact us using the information below.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or

misuse. However, no method of transmission over the internet is 100% secure.

7. Cookies and Website Data

Our website may use cookies or similar tracking technologies to improve your browsing experience

and understand how visitors use our site.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an

updated "Last Updated" date.

Contact Us

Archibald Wood Works

Avonmore, Ontario, Canada

Phone: 613-330-2680

Email: [contact email from website]